Refund policy

We want you to be happy with your Project Hive product purchases. In the event you feel that a product you purchased doesn't perform the way you want or expect, please let us know. Items in new, unused and undamaged condition with original packaging purchased from projecthivepetcompany.com can be returned for a refund or exchange up to 30 days from the purchase date. Items purchased from other retailers, online or brick and mortar, will need to be returned to their original place of purchase. Contact us here and include your order number in the e-mail.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.